Help Center

Guides and how-tos

Short articles that show you how to get the most out of VendIQ.

Getting Started 3 min read
Create your store and finish onboarding

Set up your shop in a few minutes — store name, owner, mobile number, and business type.

Getting Started 2 min read
Load or clear sample demo data

Try VendIQ with realistic demo products, bills, and customers before adding your own.

Products & Inventory 3 min read
Add your first product

Add products by name, price, stock, and unit — with smart suggestions from the global catalogue.

Global Product Catalogue 2 min read
Using the Global Product Catalogue

Search a shared catalogue of common Indian retail products to add items faster and more accurately.

Billing 3 min read
Create your first bill

Add products, apply discounts, and generate a mobile-friendly receipt in seconds.

Udhaar 3 min read
Track credit sales (Udhaar / Khata)

Keep a clear khata for each customer. Take part payments, send reminders, and always know the correct outstanding.

Udhaar 2 min read
How your Udhaar data is protected

Every udhaar ledger is reconciled automatically. No silent drift, no lost payments.

Returns & Refunds 3 min read
Handle returns, refunds, and store credit

Return part or all of a bill, refund in cash, adjust udhaar, or issue store credit.

Business Health 3 min read
Understand your Business Health score

A single score from 0 to 100 that tells you how your shop is doing this week.

Reports 2 min read
Reports you get with VendIQ

Sales, GST, customer segments, dead stock, expiry, and health trend — all in one place.

Business Templates 2 min read
Business Templates explained

Pre-configured settings for Kirana, Pharmacy, Hardware, Stationery, and more — so the right features are on from day one.

Products & Inventory 2 min read
Expiry alerts and FIFO billing

Add expiry and batch numbers so VendIQ warns you before stock expires and bills the oldest batch first.

Account & Security 2 min read
Invite staff to your shop

Add cashiers or managers with limited access — no need to share your password.

Account & Security 2 min read
Change password and manage sessions

Change your password, sign out other devices, and secure your account.

Payments & Subscription 2 min read
Upgrade, change, or cancel your plan

Move between Free, Pro, and Premium at any time. Cancel with one tap.

Payments & Subscription 2 min read
Refund policy in one page

How refunds work for subscriptions, duplicate payments, and failed transactions.

Reports 2 min read
Export your data

Download products, sales, udhaar, and customer data as CSV or Excel.

Troubleshooting 3 min read
Backups and restoring deleted data

Automatic daily backups protect your shop. If something goes wrong, we can restore.

Troubleshooting 2 min read
Multiple devices and offline use

Use VendIQ on your phone, tablet, and computer — as long as you have an internet connection.

Products & Inventory 3 min read
Importing products from a spreadsheet

Bring in your existing product list from Excel or CSV.

Troubleshooting 1 min read
How to contact support

Email, phone, WhatsApp — the fastest way to reach us and what to include in your message.